Privacy Policy

At Peach State Glass, based in Suwanee, GA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our automotive glass services or visiting our website.

1. Information We Collect

We collect information that is necessary to provide our services and process your requests. This includes:

• Contact Information: Name, phone number, email address, and physical address for mobile service or billing.

• Vehicle Information: Year, make, model, and VIN (Vehicle Identification Number) to ensure accurate glass ordering.

• Insurance Details: Insurance provider, policy number, and claim information (if applicable) to facilitate billing.

• Payment Information: Credit card details or other payment identifiers (processed securely through our payment partners).

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To schedule appointments, order parts, and perform glass repairs or replacements.

• Billing and Payments: To process deposits, final balances, and insurance claims.

• Communication: To send appointment reminders, service updates, and respond to inquiries via phone, email, or text message.

• Customer Support: To manage warranty claims and resolve disputes.

3. Information Sharing

We do not sell or rent your personal information to third parties. We only share your data in the following circumstances:

• Insurance Providers: To verify coverage and process claims on your behalf.

• Service Providers: With vendors who assist us in business operations, such as payment processors or scheduling software (provided they maintain strict confidentiality).

• Legal Compliance: If required by law, regulation, or legal process.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Payment transactions are processed through secure gateways, and sensitive insurance/identification data is restricted to authorized personnel only.

5. Your Choices and Consent

By providing your contact information and booking a service, you consent to our collection and use of your data as described in this policy.

• Opting Out: You may opt out of receiving text messages or emails at any time by replying "STOP" to texts or clicking "Unsubscribe" in emails, though this may impact our ability to provide real-time service updates.

• Access/Correction: You may contact us at any time to update or correct your personal information.

6. Third-Party Links

Our website or communications may contain links to third-party sites (such as insurance portals). We are not responsible for the privacy practices or content of those external sites.

7. Changes to This Policy

Peach State Glass reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us:

• Email: info@peachstateglass.com

• Location: Suwanee, GA 30024

 

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